Terms & Conditions

Booking: A Booking will be in effect when GET accepts the completed booking form, and payment of the non-refundable deposit, or full-payment, has been received. Acceptance of your booking will be confirmed by e-mail to you, or to your travel agent. 

Payment & Deposit: Bookings made before 43 days prior to the tour start date; require a 20% non-refundable deposit of the total trip cost. Bookings made less than 43 days before the tour start date, must be paid in full at the time of booking.

Cancellation & Refund: If you wish to cancel your booking, notification of cancellation must be made to GET by e-mail. The date of the cancellation is the date on which GET receives the e-mail notification. It is your responsibility to ensure that notification is received by GET. The cancellation charge is a percentage per person as shown below.

Tour Cancellation Policies: 
• More than 45 days before departure: administrative fee of 05% of the total cost
• Between 45 and 21 days before departure: cancellation fee of 20% of the total cost
• Between 20 and 8 days before departure: cancellation fee of 45% of the total cost
• Between 7 days and 48 hours before departure: cancellation fee 75% of the total cost
• Less than 48 hours/no show before departure: 100% of tour cost charge

• Of course we deeply regret any decision to cancel your trip to Cambodia, Vietnam, Laos, or Thailand. However we realize that there may be unavoidable circumstances that would make this necessary.

SAFETY STATEMENT (for guests who pay by VISA and MasterCard Card)
To protect our customers’ private information, we have been always planning some strict safety measures. 
For more detailed information, please take a look at the following [Privacy Policy].
1. Security
Customer’s privacy and order information are encrypted secret code and process by CANADIA Bank ( http://www.canadiabank.com.kh/ ). So, we cannot see your Credit card number or internet banking user and password.
2. Minimum requirements for PC
Green Era Travel website is compatible with Window Internet Explorer version 7.0, Firefox 38.0.5, Safari version 7 or latest version.

Travel Documents: All travelers must have a valid passport and all necessary visas or permits before the start of travel. Obtaining documentation, visas and permits is the sole responsibility of the traveler. Your travel advisor can assist in applying for the necessary travel documentation. GET accepts no responsibility or liability for the failure of clients to obtain appropriate documentation.

Prices & Validity: Prices published on this website are valid only until 31 December 2009. Prices for 2010 tour departures are subject to change. Package prices are based on ground costs, exchange rates and conditions existing at the time of publication. At GET we do our utmost to keep costs low, and we try not to increase tour prices.

Cancellation by GET: GET will not cancel any tour unless forced to do so by circumstances beyond our control. These circumstances include war, threat of war, riot, civil strife, industrial dispute, government travel warning, terrorist activity, natural disaster, nuclear disaster, fire, severe weather conditions, the threat of disease, or quarantine. Due to these conditions, GET reserves the right to cancel a departure at any time. The refund policy will apply as stated in the conditions of Cancellation & Refund. 

Travel Insurance: Travel Insurance is required for all clients, and they must be insured for accident, injury, illness, fatality; and medical expenses, including those related to pre-existing medical conditions, emergency repatriation (including helicopter rescue and air ambulance where applicable), and personal liability. They must also have with them the 24-hour contact number of the insurance company.

Health Requirements: GET must be advised in writing at the time of booking if any traveler has any illness, disability or is undergoing treatment for any physical or medical condition. Please give full details of the condition. The client must also make arrangements for any medication or other medical treatment required during the trip.

Complaints: Should any problems arise during your trip, they must be made known to the tour operator at the earliest opportunity so that the appropriate action can be taken. If you are not satisfied with the response to your complaint, and you feel your enjoyment of the tour is significantly affected, please contact our office in Siem Reap to discuss how we might best resolve the problem. 

The Contract: Please read all booking conditions carefully, and be sure they are fully understood. The itinerary should also be well understood. In completing and submitting the booking form, you agree to the conditions stated herein. Submission of the booking form constitutes an agreement between Green Era Travel (GET) and the client. Only the director of GET has the authority to modify any booking conditions.

Liability: In no event shall GET be held liable for any amount in excess of the amount paid for the tour, nor shall it be liable for any indirect or incidental damages arising from this agreement. GET purchases transportation, hotel accommodation, restaurant and other services from independent suppliers not under the control of GET. GET serves only as an agent for these suppliers in securing tour arrangements, and cannot be held liable for wrongful, negligent, or arbitrary acts of independent contractors, their employees, agents, servants or representatives. GET is not liable for any loss, damage, expense, fatality, injury, accident or delay caused by events beyond its control; or events that, even with all due care, cannot be foreseen or avoided. This includes, but not limited to, natural disasters, strikes, vehicle defect, or negligence or default of any third party. All coupons, receipts and conditions are specified by the independent suppliers. Any independent arrangements made by the client, which are not an official part of the trip, are entirely at their own risk. GET will not be responsible or liable for the contravention of any law or regulation of any country or region visited by the client. GET reserves the right to take photographic images of passengers while on tour. These images may be used for advertising or marketing purposes without obtaining further consent from the passenger. 

Notice: GET does its utmost to provide services that ensure your safety and well being while on tour. However, GET operates trips in areas where standards of accommodation, transport, hygiene, medical facilities and other infrastructure may not be of a standard that exist in your home country. Bookings are accepted with the understanding that clients realize the hazards involved in the trip they are taking; including fatality, injury, disease, loss or damage to property, inconvenience and discomfort. A certain degree of flexibility with tours, itineraries, activities, accommodation and transportation must be allowed for. Signing the booking form implies that the client has read, and fully understands all the conditions herein and that they accept all risks and obligations as stated. The client also agrees to release GET from all liability connected with these risks to the maximum extent permitted by law.

This contract, and all matters pertaining to it, shall be governed by, and interpreted in accordance with the laws and regulations of the Kingdom of Cambodia. All parties to this contract agree to submit to the exclusive jurisdiction of the courts of the Kingdom of Cambodia regarding any claim or litigation arising from this contract.